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Latest Updates
ATTENTION: PDUG 2020 Rescheduled
Posted by Gregory Linkous on 03/16/20 08:09 PM
ProjectDox User Group Conference 2020 Rescheduled
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Support Bulletin: ProjectDox Use with 4K Monitors
Posted by Gregory Linkous on 04/01/19 12:38 PM
  SUPPORT BULLETIN:ProjectDox Use with 4K Monitors Avolve Software Support Hours of Operation M - F   8:00 am - 5:00 pm MT PH: (888) 511-0090
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This publication serves as notification that upgrading to Google Chrome version 67.0.3396.87 will not display files uploaded onto ProjectDox® if you are using Brava 16.2 version. If you are seeing blank viewer windows or plan on upgrading Google Chrome to version 67, please forward the following instructions to your IT department. Download the zip folder onto the ProjectDox web server by clicking on the link below.
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knowledgebase : How To > Job Processor
REVISED 08-23-2019 SOLUTION The attached document will walk you through the steps on how to update the DLL driver software, often referred to as loaders, that are associated to the publishing of plans and documents within ProjectDox.   These files are l...
Avolve has investigated the .DWX file format and have found this format type to be produced exclusively by a 3rd party company called CADLock, Inc. (www.cadlock.com [http://www.cadlock.com/]). To create a .DWX file, AutoCAD users are required to purchase ...
* HOW TO FIND THE INFORMATION FOR A TICKET FOR HTML PUBLISHING IN BESS (INTERNAL TROUBLESHOOTING)  The info for the ticket is found in data.txt in the dlcache for that file. * SUBJECT: 8.4 docs Notes from IGC meeting apache and JP Apache The mo...
DESCRIPTION Creating and Editing Stamps in ProjectDox Step by Step.
DESCRIPTION Understanding driver versioning for the ProjectDox Job Processor requires some high level understanding of the lower level component architecture. The Job Processors are bundled with a component product called CDL (Common Display List). CDL i...
DESCRIPTION Batch Stamps are not published with a Watermark by default when using the Batch Stamp feature of ProjectDox. In order to get the watermark to show up on the Batch Stamped files, follow the steps described below. SOLUTION * On the Job P...
DESCRIPTION Job Processor logging may be turned on to diagnose any publishing problems that may be occurring with the Job Processor. Avolve may ask you to turn on logging for the Job Processor (temporarily) and to reproduce the problem. It is advised t...
SOLUTION You can enable Logging on the Job Processor with the below steps: 1. Navigate to the "IGCBrava! Enterprise .NETJobProcessor" directory. 2. Open the "JobProcessor.config" in any text editor. 3. Change "log=off" to "log=on". 4. Restart the...
DESCRIPTION This will explain how to resolve the issue where the Job Processor service will not start, but other Brava services will. This occurs with the following: Brava Type: Brava Enterprise .NET 7.1 and earlier If all Brava services are able ...
To be able to retrieve the Job Processor Log files, each Job Processor must first have logging enabled. To enable JobProcessor logging, follow the directions listed in the KB below https://knowledge.opentext.com/knowledge/cs.dll?func=ll&objId=62322277&o...
How to save markups in Binder view in ProjectDox 9.1.1.5 and Brava 16.2.1.1 versions When marking up files using binder, the first save will correctly parse markups to each marked up file. Every file needs to be marked before that first save, otherwise, ...
Lately we have been seeing some "Invalid server license errors" when trying to view files in non-Internet Explorer browsers. Below is a list of recommendations in order to fix these problems. * APPLICABLE TO PROJECTDOX 8.3 AND GREATER - Make sure ther...
JOB PROCESSOR OPTIMIZING NUMBER OF THREADS TO PROCESS The recommended starting point when updating the threads for each Job Processor is as follows: As a rule of thumb starting point, the total number of threads below should be 2-3 times the number of lo...
ProjectDox Monitor Size and Settings Recommendations.
DESCRIPTION Brava scalability touches many parts of the system, including the integration in which Brava runs. This section covers scalability and fault tolerance of the Brava system itself. Integration scalability is covered in a separate section. SOL...
DESCRIPTION Certain configurations of Windows 2008 R2 may experience a memory leak in the "WinHTTP Web Proxy Auto-Discovery Service" (WinHttpAutoProxySvc) when the Job Processor is running. Microsoft is aware of this issue and Informative Graphics is wor...
* In BESS 7.2 BEN 71159 mydrv.ini this value MaximumPageDimension=1000000000,1000000000 only affects measurements and not the reflected page side. It no longer affects the scaling. That is why we did not see any difference when changing this to 80,300 w...
If Apache does not start on the web server, it may be that Java was updated automatically, and changed the path. 1) It is important to disable the Java Updates when you install. _PLEASE SEE ATTACHED IMAGE._
If you encounter the error "There was a failure downloading the Integration Dll! Please check the IntegrationUrl BravaXParam," there may be an issue with the User Account Access. For troubleshooting steps, see attached document.
DESCRIPTION Customers with anti-virus installed on the ProjectDox Servers must enable the following exclusion rules in any scanning utilities installed to prevent issues with the function of the software.  AVOLVE RECOMMENDS THAT ONLY THE PDOXTEMP FOLDER ...
DYNAMIC STAMP TOKENS PROJECT TOKENS FILE OWNER TOKENS USER TOKENS %ProjectName %ProjectID %ProjectDescription %ProjectStatus %ProjectLocation %ProjectContact %ProjectEmail %ProjectCellPhone %ProjectPager %ProjectSourcePath %Pr...