Knowledgebase : Troubleshooting > Viewing
If there any Brava Server Errors with Brava the issue could be related to new mime types that need to be added to the Brava Server Properties File. In order to fix the issue please follow the steps below, * Click on the Server name in IIS and select Mi...
If the Brava ActiveX Viewer is slid all the way to the right so that the changemarks panel is out of view, the next time the viewer is opened, the panel will open and appear to close again. If you are experiencing this issue, the solution is to manually r...
PRODUCT: ProjectDox 8.3x, ProjectDox 8.5x, ProjectDox 8.6x PROBLEM: Some characters in my localized version of Brava HTML viewer do not display correctly. SOLUTION: When running Brava HTML on a non-English system, the server locale setting needs to be...
Lately we have been seeing some "Invalid server license errors" when trying to view files in non-Internet Explorer browsers. Below is a list of recommendations in order to fix these problems. * APPLICABLE TO PROJECTDOX 8.3 AND GREATER - Make sure ther...
PRODUCT: ProjectDox 8.3x, ProjectDox 8.5x, ProjectDox 8.6x PROBLEM: Some markups templates created in earlier versions of Brava ActiveX viewer do not work properly in Brava HTML viewer. SOLUTION:This is a markup compatibility issue. Existing stamp tem...
When encountering sporadic batch stamping issues it could be due to the URL length being too long. To remedy this, please follow the steps below: 1) Click the Virtual Directory folder. 2) Open up the _Configuration Editor_. 3) Select system.web/http...
The steps to remove and re-install the ProjectDox components are as follows: 1) Download ProjectDox components and unblock the file by right clicking, selecting PROPERTIES and UNBLOCK (if needed). 2) Verify if the UAC is disabled in Windows when the P...
Although our ProjectDox platform is not tied to operating systems, it is supported on certain browsers. Please see our System Use Guide documents for further information on what browsers are supported by which version of ProjectDox. At this time, the Edge...