What can we help you with?



 
Sorry, you do not have permission to carry out this action.
Latest Updates
ATTENTION: PDUG 2020 Rescheduled
Posted by Gregory Linkous on 03/16/20 08:09 PM
ProjectDox User Group Conference 2020 Rescheduled
Read more

Support Bulletin: ProjectDox Use with 4K Monitors
Posted by Gregory Linkous on 04/01/19 12:38 PM
  SUPPORT BULLETIN:ProjectDox Use with 4K Monitors Avolve Software Support Hours of Operation M - F   8:00 am - 5:00 pm MT PH: (888) 511-0090
Read more

This publication serves as notification that upgrading to Google Chrome version 67.0.3396.87 will not display files uploaded onto ProjectDox® if you are using Brava 16.2 version. If you are seeing blank viewer windows or plan on upgrading Google Chrome to version 67, please forward the following instructions to your IT department. Download the zip folder onto the ProjectDox web server by clicking on the link below.
Read more


Avolve Software - Powered by Kayako Help Desk Software
What can we help you with?



 
knowledgebase : Troubleshooting > Publishing
Avolve has investigated the .DWX file format and have found this format type to be produced exclusively by a 3rd party company called CADLock, Inc. (www.cadlock.com [http://www.cadlock.com/]). To create a .DWX file, AutoCAD users are required to purchase ...
If you come across an undefined error when trying to generate a PDF of the Workflow Designer, the issue could be due to the TempFolderURL in _Admin->Configuration->Core_ not being configured correctly. Navigate to the field and verify that it is set up co...
To be able to retrieve the Job Processor Log files, each Job Processor must first have logging enabled. To enable JobProcessor logging, follow the directions listed in the KB below https://knowledge.opentext.com/knowledge/cs.dll?func=ll&objId=62322277&o...
How to save markups in Binder view in ProjectDox 9.1.1.5 and Brava 16.2.1.1 versions When marking up files using binder, the first save will correctly parse markups to each marked up file. Every file needs to be marked before that first save, otherwise, ...
Lately we have been seeing some "Invalid server license errors" when trying to view files in non-Internet Explorer browsers. Below is a list of recommendations in order to fix these problems. * APPLICABLE TO PROJECTDOX 8.3 AND GREATER - Make sure ther...
This behavior can sometimes be created by latency across the network and causes the Job Processors to never actually release the .LOCKFILE located in the QUEUE Shared Folder. The purpose of the .LOCKFILE is for each of the Job Processors to open and lock ...
PROBLEM: When copying changemarks to a Word file the changemark image does not appear. SOLUTION: If a changemark image does not appear when copied to a Word file, follow the steps below: * Navigate to where this file can be found: IGC.CDL.GDIPLUSGAT...
PRODUCT:  ProjectDox 8.6x, ProjectDox 9.1x, Brava 16.0, Brava 16.2 PROBLEM: Certain files take a long time to publish, slow performance when viewing files on the Brava Viewer. SOLUTION: This issue is often related to how the file was created originally...
If Apache does not start on the web server, it may be that Java was updated automatically, and changed the path. 1) It is important to disable the Java Updates when you install. _PLEASE SEE ATTACHED IMAGE._
After running your monthly Windows updates (including updates for Microsoft Office), there may be a need for the Microsoft Office application to be activated again (_SEE ATTACHED IMAGE_). Since the NetItSvc account is used for publishing of Office type fi...
When encountering this problem, we have found that the issue could be a setting on your Firewall, which limits large uploads into your network. To correct this, check the Firewall settings and ensure that there is not a limitation on the size of files bei...
Issue: When users with the Print permission for files print certain PDFs the printed PDF is missing some details. Solution: When printing the PDF file, on the Print Options page place a checkmark in the 'Optimize for PDF/Postscript Printing' option....