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Latest Updates
ATTENTION: PDUG 2020 Rescheduled
Posted by Gregory Linkous on 03/16/20 08:09 PM
ProjectDox User Group Conference 2020 Rescheduled
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Support Bulletin: ProjectDox Use with 4K Monitors
Posted by Gregory Linkous on 04/01/19 12:38 PM
  SUPPORT BULLETIN:ProjectDox Use with 4K Monitors Avolve Software Support Hours of Operation M - F   8:00 am - 5:00 pm MT PH: (888) 511-0090
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This publication serves as notification that upgrading to Google Chrome version 67.0.3396.87 will not display files uploaded onto ProjectDox® if you are using Brava 16.2 version. If you are seeing blank viewer windows or plan on upgrading Google Chrome to version 67, please forward the following instructions to your IT department. Download the zip folder onto the ProjectDox web server by clicking on the link below.
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knowledgebase : FAQs > Publishing
Avolve has investigated the .DWX file format and have found this format type to be produced exclusively by a 3rd party company called CADLock, Inc. (www.cadlock.com [http://www.cadlock.com/]). To create a .DWX file, AutoCAD users are required to purchase ...
DESCRIPTION Creating and Editing Stamps in ProjectDox Step by Step.
DESCRIPTION ProjectDox generates and stores event information in many different log files as a method for being able to review the information and troubleshoot any issues that may arise. Log File Location Description 1. Web server sites...
DESCRIPTION Job Processor logging may be turned on to diagnose any publishing problems that may be occurring with the Job Processor. Avolve may ask you to turn on logging for the Job Processor (temporarily) and to reproduce the problem. It is advised t...
DESCRIPTION This will explain how to resolve the issue where the Job Processor service will not start, but other Brava services will. This occurs with the following: Brava Type: Brava Enterprise .NET 7.1 and earlier If all Brava services are able ...
To be able to retrieve the Job Processor Log files, each Job Processor must first have logging enabled. To enable JobProcessor logging, follow the directions listed in the KB below https://knowledge.opentext.com/knowledge/cs.dll?func=ll&objId=62322277&o...
HTML PUBLISHING FACTS * We cannot implement on demand HTML publishing only, we must pre-publish. If there is a file on the system that has been deleted from the DLCache, we will publish on demand. * When the client uploads or makes the request for a...
REPUBLISHING FILES In the event that files uploaded by a user do not successfully publish there are two methods available to republish the file in ProjectDox. The ProjectDox Utility Service and the ProjectDox SystemConfig.aspx republish options are not r...
If you encounter the error "There was a failure downloading the Integration Dll! Please check the IntegrationUrl BravaXParam," there may be an issue with the User Account Access. For troubleshooting steps, see attached document.
The following characters are invalid as file or folder names on Windows using NTFS: / ' ? < > : * | &RDQUO;and any character you can type with the Ctrl key In addition to the above illegal characters the caret^ is also not permitted under Windows Operat...
DESCRIPTION Customers with anti-virus installed on the ProjectDox Servers must enable the following exclusion rules in any scanning utilities installed to prevent issues with the function of the software.  AVOLVE RECOMMENDS THAT ONLY THE PDOXTEMP FOLDER ...
DESCRIPTION NEUTRAL FORMATS EXTENSION Portable Document Format PDF Content Sealed Format CSF Tagged Image Format TIFF/TIF ------------------------- CAD FORMATS EXTENSION 000 HPGL Plot File 000 906/907 Plot F...
If you are using versioning in ProjectDox, we recommend that the maximum file length be 25 characters or less. If you are not using versioning, we would recommend 70 characters. We have successfully uploaded and tested over 100 characters; however, s...
DYNAMIC STAMP TOKENS PROJECT TOKENS FILE OWNER TOKENS USER TOKENS %ProjectName %ProjectID %ProjectDescription %ProjectStatus %ProjectLocation %ProjectContact %ProjectEmail %ProjectCellPhone %ProjectPager %ProjectSourcePath %Pr...