How to retrieve the Job Processor Logs

To be able to retrieve the Job Processor Log files, each Job Processor must first have logging enabled.  To enable JobProcessor logging, follow the directions listed in the KB below

https://knowledge.opentext.com/knowledge/cs.dll?func=ll&objId=62322277&objAction=ArticleView

To obtain the JobProcessor logs, search for RIE_NIE_logfile.xml under %appdata% for the JobProcessor user's profile. Additional logs should be located inside that folder. Please send the IGCMonitorServiceLog.txt (if the JobProcessor does not work at all) and any files in this folder. Typically, the folder that has the RIE_NIE_logfile.xml is:

 C:\Users\JOB_PROCESSOR_USER\AppData\Local\Informative Graphics Corp

The filesize of the log does not exceed 1MB by default unless you modify ProcessMonitorLogFileMaxSizeInMB= to a higher setting which is usually not necessary unless you change log.size= to more than 200 (jobs). You can safely set this up to 32MB.