How to capture traffic with Fiddler and send the log to Support?
Occasionally Avolve Support may ask for a Fiddler log.
In this case we are interested in the HTTP traffic this is (or perhaps is not occurring). Fiddler is a diagnostic tool that monitors HTTP traffic and is a simpler alternative to WireShark.
Fiddler can be downloaded from the official website here:
Depending on the .NET framework you have installed (2.0 or 4.0) you should get the highest version you have available. If you are uncertain get the .NET 2.0 version of Fiddler.
Once Fiddler has been downloaded and installed you can run it. Please note that ideally no other programs will be running during this time such as other web browsers, email, or applications that use the web because this will create extra "noise" in the log. Upon starting Fiddler is automatically starts logging HTTP traffic.
However, if the traffic we wish to monitor is encrypted using HTTPS there are a few extra steps that must be taken BEFORE we can properly capture this traffic.
Before capturing any traffic go to the Tools menu then click on the "HTTPS" tab.
Make sure that "Capture HTTPS CONNECTs" is checked and also that "Decrypt HTTPS traffic" is checked.
If you have a highly secure environment and do not wish for Avolve to see HTTPS traffic from all processes change the drop down menu to "...from browsers only" and only have relevant Brava-related pages up.
Replicate the problem that you are experiencing (or follow any specific instructions given). After you have replicated the problem you can then go to the File Menu and Un-check "Capture Traffic" or press F12 - this will keep Fiddler from adding any irrelevant information to the log.
Goto File > Save > All Sessions to save the log. It will create a .SAZ file wherever you save it.
Send the file to support as an attachment in email for review.
Contact support if you have any questions during this process.
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