How to Resolve A Non-Starting Job Processor?

Description

This will explain how to resolve the issue where the Job Processor service will not start, but other Brava services will.

This occurs with the following:

     Brava Type: Brava Enterprise .NET 7.1 and earlier

If all Brava services are able to start except the Brava Job Processor, this is usually related to the service account that is being used to logon the service, typically named NetItSvc. This means that the user that installed Brava Enterprise .NET is different from the user being used as the service account.

Solution

In order to resolve this, you will need to either change the service account to the user that installed Brava Job Processor or reinstall Brava Enterprise .NET Job Processor application as the user that will be running as the service account, in a typical installation, the NetItSvc account. 

The NetItSvc and the PD_USR accounts should be created on the machine as a Local Administrators prior to the installation of the Job Processor application.

Revised 02-26-2015