How to Enable Job Processor Logging? – ProjectDox Customer Portal

Description

Job Processor logging may be turned on to diagnose any publishing problems that may be occurring with the Job Processor. Avolve may ask you to turn on logging for the Job Processor (temporarily) and to reproduce the problem.

It is advised to turn the logging off when the data has been collected (problem reproduced) as it can cause a minor decrease of performance with the Job Processor.

Solution

To enable logging you must go into the Job Processor directory, which is typically E:\Program Files (x86)\IGC\Brava!\Brava! Enterprise JobProcessor.
From within this directory, open the JobProcessor.config file in a text editor (Microsoft Word is not advised as it may add formatting to the text file that will cause issues with the Job Processor).

You will notice near the top of the file that by default:

log=off

Please simply change "off" to "on," save the file, and then restart the JobProcessor Service. The "log.size=200" is the default maximum amount of jobs that will be reported in the file. Remember you need to restart the service again when you turn logging off (and save the file) after reproducing the problem.

Further down in the file you will notice this section:

     # Log file
     ProcessMonitorLogFile=%temp%\Informative Graphics Corp\IGCMonitorServiceLog.txt
     ProcessMonitorLogFileMaxSizeInMB=1

The ProcessMonitorLogFile= is the location of one of the log files.

**Please note that this is the location of the %temp% folder for the user that the JobProcessor is running as (should be an Administrator account). This means if you are remotely connected to the machine as a user that is not the JobProcessor service user then you will not see the logs in this location and instead need to navigate to the folder for the JobProcessor User.

Usually it is easiest to find this by going to C:\Users\[Job Processor USER]\AppData\Local\Temp\ and then performing a search for "IGCMonitorServiceLog.txt" without quotes. This is because there could be several folders under \Temp\ that the file could be located under.

Search for RIE_NIE under %appdata% for the Job Processor user's profile. Additional logs should be located inside that folder. Please send the IGCMonitorServiceLog.txt and any files in this RIE_NIE folder to Avolve.

The filesize of the log will not exceed 1MB by default unless you modify ProcessMonitorLogFileMaxSizeInMB= to a higher setting which is usually not necessary unless you change log.size= to more than 200 (jobs).

Revised 02-26-2015