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Nov
14
Avolve Announces New Date for PDUG 2017
Posted by Gregory Linkous on 11/14/17 09:14 PM

 

Avolve Software

PDUG 2017

Houston, TX

April 2nd-4th 2018 

Avolve Software Support

Hours of Operation

M - F   8:00 am - 5:00 pm MT

PH: (888) 511-0090

pdoxsupport@avolvesoftware.com

  

Greetings ProjectDox Users!  

We Have A New Date for PDUG 2017

April 2nd - 4th, 2018

Same Venue at the

Marriott Marquis in Houston

 

The City of Houston and Avolve Software have determined a new date for the 2017 PDUG Conference that unfortunately had to be rescheduled due to the catastrophic flooding that impacted Houston with Hurricane Harvey.  The official new dates are April 2nd through April 4th, 2018

We apologize for any inconvenience that the change in dates has caused attendees.  We hope to see everyone at the upcoming event, but if you are unable to attend due to the change in dates, you can request a full refund for your registration fees. 

  

Please contact Helen Cooley at Avolve Software, hcooley@avolvesoftware.com  with questions.

 

Thank you and we look forward to seeing you come out to support PDUG and the City of Houston recovery April 2nd - 4th, 2018!

 

Thank you,

Avolve Software

 

 


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Nov
14
Avolve Announces End-of-Life Support for ProjectDox GIStream
Posted by Gregory Linkous on 11/14/17 08:45 PM

 

Avolve Software Announces End-of-Life Support for ProjectDox GIStream

Avolve Software Support

Hours of Operation

M - F   8:00 am - 5:00 pm MT

PH: (888) 511-0090

pdoxsupport@avolvesoftware.com

  

This publication serves as notification for the End-of-Life support for ProjectDox® GIStream (GIS module for ProjectDox).

Avolve originally developed GIStream as a GIS module for ProjectDox to be used by plans examiners to verify GIS information while reviewing site plan drawings. Avolve utilized the Esri ArcGIS Silverlight viewer as the viewing engine for GIStream. In 2013, Microsoft announced that they had ceased development of Silverlight except for patches and bug fixes. Silverlight is no longer supported in Google Chrome since September 2015, and in Firefox since March 2017. Esri has also ended support for their ArcGIS Silverlight viewer as of June 2016.

Based on known security vulnerabilities with Silverlight and lack of support from our partners, Avolve is forced to make the hard decision to end support for GIStream.

  • Customers with GIStream currently installed will continue to receive support until the end of their current Maintenance Agreement, or until their next upgrade performed by Avolve, whichever comes first. However, Avolve Product Management will continue to evaluate alternative GIS viewing tools to replace GIStream.   We will keep you updated as we continue to research this topic.

  • Any future upgrades that are performed will not be enabled for GIStream. Therefore, customers wanting to continue to use GIStream until the end of their current Maintenance Agreement will not be able to receive any upgrades without disabling GIStream.

  • ProjectDox GIStream currently will only operate on Windows Internet Explorer version 10 or 11 and no other browser platforms.

  • Avolve Support will provide best efforts to address issues and bugs that are reported through the end of this year, but our customers must be aware of our support limitations as it relates to Silverlight.

  • At this time, no additional Avolve development will be performed on GIStream and QA testing has ceased with current version releases.

If you should have any questions, please feel free to contact your Avolve Account Manager or the Avolve Support Team at your convenience. Thank you for your continued support.

 

Sincere regards,

Ronald Loback President

 

 

 


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Sep
18
Avolve Expands Support for Florida and Texas Customers
Posted by Gregory Linkous on 09/18/17 08:33 AM

 

Avolve Software

Expanded Support

Florida & Texas Customers 

Avolve Software Support

Hours of Operation

M - F   8:00 am - 5:00 pm MT

PH: (888) 511-0090

pdoxsupport@avolvesoftware.com

  

Attention All Florida & Texas Customers  

 

Avolve Software would like to announce expanded Support services for all customers in Florida impacted by Hurricane Irma and Texas impacted by Hurricane Harvey recently.  Avolve and its employees are committed to helping in the recovery effort.  Avolve understands that ProjectDox is a key part of assisting jurisdictions in performing the quickest and most efficient plan reviews for the massive rebuilding effort that is needed across the two states.

Florida and Texas customers that need immediate assistance related to Avolve's ProjectDox, Online Application Submittal or PlansAnywhere software applications, may call 602-903-3133 and speak with Gregory Linkous, Director of Support and Installations to receive prioritized Support.  Customers may also complete a Support request via Avolve's Support Portal and select "Hurricane Support" from the Issue Type dropdown for priority Support assistance.

 

 

Priority Support Number:  602-903-3133

 

Please contact Gregory Linkous at Avolve Software, glinkous@avolvesoftware.com  with any questions.

 

Thank you for the opportunity to assist during the recovery effort

Avolve Software Corporation

 

 

 

 


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Sep
9
PDUG 2017 in Houston, TX
Posted by Gregory Linkous on 09/09/17 02:02 AM

 

Avolve Software

PDUG 2017

Houston, TX

RESCHEDULED

Avolve Software Support

Hours of Operation

M - F   8:00 am - 5:00 pm MT

PH: (888) 511-0090

pdoxsupport@avolvesoftware.com

  

Greetings ProjectDox Users!  

 

The City of Houston would like to thank everyone for the support and concern expressed during the recent catastrophic flooding that impacted the city with Hurricane Harvey.  The City of Houston is still very much committed to hosting the PDUG conference but the events over the past couple of weeks will require them to postpone the event to a later date.  The City of Houston and Avolve are looking at dates in the early part of 2018 as a new timeframe and will publish the dates as soon as they have been locked down.  

We apologize for any inconvenience that the change in dates may cause attendees, but we wanted to give you as much notice as we could to cancel hotel and travel for the October dates.  If the change in dates will mean that you will be unable to attend, we will be very sorry to miss you.  You can request a full refund for your registration fees, if needed.  If you would like to remain registered for the time being, you do not need to do anything.  

 

Stay tuned for the new dates!!!

 

Please contact Helen Cooley at Avolve Software, hcooley@avolvesoftware.com  with any questions.

 

Thank you and we look forward to seeing you come out to support PDUG and the Houston recovery in early 2018!

 

Thank you,

Avolve Software

 

 


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May
15
Extended End-of-Life Support Announcement
Posted by Gregory Linkous on 05/15/17 11:56 PM

 

Avolve Software Announces Extended End-of-Life Support for ProjectDox Workflow

Avolve Software Support

Hours of Operation

M - F   8:00 am - 5:00 pm MT

PH: (888) 511-0090

pdoxsupport@avolvesoftware.com

  

This publication serves as notification of the extension for the End-of-Life of ProjectDox® Workflow Support using Windows Workflow Foundation .

Avolve has heard from several of our valued customers expressing concern regarding the timeline to upgrade before the end-of-life for ProjectDox Workflow support. To give customers plenty of time to plan for and make the transition to Avolve's new ProjectFlow workflow engine, Avolve is extending the support of ProjectDox Workflow through 2019.   

  • Support for ProjectDox Workflow will cease on December 31, 2019.

  • Professional Services fees will apply to upgrading and implementing version 8.6 based on the ProjectDox version the customer is currently running in production.

  • ProjectDox 8.5x customers may have either ProjectDox Workflow and/or ProjectFlow workflow engines installed. Both will continue to operate in ProjectDox 8.6 and 8.7 versions of ProjectDox and will take advantage of the features in these releases. However, Avolve recommends that our customers start planning now for the migration to ProjectFlow and allow enough lead time for development prior to December 31, 2019.

Beginning January 1, 2020, support for older versions of ProjectDox will still be available to customers who are current under maintenance. However, workflow support must thereafter be billed at an hourly rate and no further patches will be available for old workflows.

ProjectFlow offers greatly improved usability, management and self-service capabilities. By upgrading to ProjectDox 8.6 and converting your workflows to ProjectFlow, you’ll be able to take advantage of our latest, Best-in-Class workflows for Building and Planning/Zoning – including the new Quick Review ad-hoc workflow.

Be sure to catch a demo soon and see the latest features 8.6 has to offer! Visit our website at www.avolvesoftware.com/8-6-webinar to find out about upcoming webinars.

 

Sincere regards,

Ronald Loback President

 

 

 


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