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Sep
18
Avolve Expands Support for Florida and Texas Customers
Posted by Gregory Linkous on 09/18/17 08:33 AM

 

Avolve Software

Expanded Support

Florida & Texas Customers 

Avolve Software Support

Hours of Operation

M - F   8:00 am - 5:00 pm MT

PH: (888) 511-0090

pdoxsupport@avolvesoftware.com

  

Attention All Florida & Texas Customers  

 

Avolve Software would like to announce expanded Support services for all customers in Florida impacted by Hurricane Irma and Texas impacted by Hurricane Harvey recently.  Avolve and its employees are committed to helping in the recovery effort.  Avolve understands that ProjectDox is a key part of assisting jurisdictions in performing the quickest and most efficient plan reviews for the massive rebuilding effort that is needed across the two states.

Florida and Texas customers that need immediate assistance related to Avolve's ProjectDox, Online Application Submittal or PlansAnywhere software applications, may call 602-903-3133 and speak with Gregory Linkous, Director of Support and Installations to receive prioritized Support.  Customers may also complete a Support request via Avolve's Support Portal and select "Hurricane Support" from the Issue Type dropdown for priority Support assistance.

 

 

Priority Support Number:  602-903-3133

 

Please contact Gregory Linkous at Avolve Software, glinkous@avolvesoftware.com  with any questions.

 

Thank you for the opportunity to assist during the recovery effort

Avolve Software Corporation

 

 

 

 


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Sep
9
PDUG 2017 in Houston, TX
Posted by Gregory Linkous on 09/09/17 02:02 AM

 

Avolve Software

PDUG 2017

Houston, TX

RESCHEDULED

Avolve Software Support

Hours of Operation

M - F   8:00 am - 5:00 pm MT

PH: (888) 511-0090

pdoxsupport@avolvesoftware.com

  

Greetings ProjectDox Users!  

 

The City of Houston would like to thank everyone for the support and concern expressed during the recent catastrophic flooding that impacted the city with Hurricane Harvey.  The City of Houston is still very much committed to hosting the PDUG conference but the events over the past couple of weeks will require them to postpone the event to a later date.  The City of Houston and Avolve are looking at dates in the early part of 2018 as a new timeframe and will publish the dates as soon as they have been locked down.  

We apologize for any inconvenience that the change in dates may cause attendees, but we wanted to give you as much notice as we could to cancel hotel and travel for the October dates.  If the change in dates will mean that you will be unable to attend, we will be very sorry to miss you.  You can request a full refund for your registration fees, if needed.  If you would like to remain registered for the time being, you do not need to do anything.  

 

Stay tuned for the new dates!!!

 

Please contact Helen Cooley at Avolve Software, hcooley@avolvesoftware.com  with any questions.

 

Thank you and we look forward to seeing you come out to support PDUG and the Houston recovery in early 2018!

 

Thank you,

Avolve Software

 

 


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May
15
Extended End-of-Life Support Announcement
Posted by Gregory Linkous on 05/15/17 11:56 PM

 

Avolve Software Announces Extended End-of-Life Support for ProjectDox Workflow

Avolve Software Support

Hours of Operation

M - F   8:00 am - 5:00 pm MT

PH: (888) 511-0090

pdoxsupport@avolvesoftware.com

  

This publication serves as notification of the extension for the End-of-Life of ProjectDox® Workflow Support using Windows Workflow Foundation .

Avolve has heard from several of our valued customers expressing concern regarding the timeline to upgrade before the end-of-life for ProjectDox Workflow support. To give customers plenty of time to plan for and make the transition to Avolve's new ProjectFlow workflow engine, Avolve is extending the support of ProjectDox Workflow through 2019.   

  • Support for ProjectDox Workflow will cease on December 31, 2019.

  • Professional Services fees will apply to upgrading and implementing version 8.6 based on the ProjectDox version the customer is currently running in production.

  • ProjectDox 8.5x customers may have either ProjectDox Workflow and/or ProjectFlow workflow engines installed. Both will continue to operate in ProjectDox 8.6 and 8.7 versions of ProjectDox and will take advantage of the features in these releases. However, Avolve recommends that our customers start planning now for the migration to ProjectFlow and allow enough lead time for development prior to December 31, 2019.

Beginning January 1, 2020, support for older versions of ProjectDox will still be available to customers who are current under maintenance. However, workflow support must thereafter be billed at an hourly rate and no further patches will be available for old workflows.

ProjectFlow offers greatly improved usability, management and self-service capabilities. By upgrading to ProjectDox 8.6 and converting your workflows to ProjectFlow, you’ll be able to take advantage of our latest, Best-in-Class workflows for Building and Planning/Zoning – including the new Quick Review ad-hoc workflow.

Be sure to catch a demo soon and see the latest features 8.6 has to offer! Visit our website at www.avolvesoftware.com/8-6-webinar to find out about upcoming webinars.

 

Sincere regards,

Ronald Loback President

 

 

 


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Jan
13
Problems viewing the ProjectDox® tutorial videos?
Posted by Carlie Betancourt on 01/13/16 02:11 PM

Avolve‘s ProjectDox® tutorial videos are hosted on Vimeo, and this site does not allow streaming playback of videos via private networks, firewalls or proxy servers unless it has been “whitelisted.”

In order to gain access to the videos, whitelisting must be performed by your IT department. The links we provide are to an exclusive Vimeo page, giving Avolve and customer users added security and privacy.

Vimeo suggests the following domains be whitelisted in order to successfully view the videos:

*vimeo.com
*vimeocdn.com
*akamaihd.net
*amazonaws.com

For further information, reference this link: https://vimeo.com/help/faq/watching-videos/playback-issues#why-cant-i-watch-vimeo-videos-through-my-private-network-firewall-or-proxy-server


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Oct
26
ProjectDox Tutorial Videos
Posted by Leah Shoemaker on 10/26/15 02:04 PM

Exciting news from Avolve!

Tutorial videos for both administrators and end-users are now available for customers via the Avolve Support Knowledgebase, under the Tutorial Videos category.

Videos are categorized by users who have permissions to those features.  We will be releasing new ones periodically, and you can choose to be notified automatically when they are uploaded. To do this, click the Knowledgebase tab at the top of the screen, select the RSS feed icon, then click “Subscribe to this feed.”

Thank you,

the Avolve Team


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