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Problems viewing the ProjectDox® tutorial videos?
Posted by Carlie Betancourt on 01/13/16 02:11 PM

Avolve‘s ProjectDox® tutorial videos are hosted on Vimeo, and this site does not allow streaming playback of videos via private networks, firewalls or proxy servers unless it has been “whitelisted.”

In order to gain access to the videos, whitelisting must be performed by your IT department. The links we provide are to an exclusive Vimeo page, giving Avolve and customer users added security and privacy.

Vimeo suggests the following domains be whitelisted in order to successfully view the videos:


For further information, reference this link:

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ProjectDox Tutorial Videos
Posted by Leah Shoemaker on 10/26/15 02:04 PM

Exciting news from Avolve!

Tutorial videos for both administrators and end-users are now available for customers via the Avolve Support Knowledgebase, under the Tutorial Videos category.

Videos are categorized by users who have permissions to those features.  We will be releasing new ones periodically, and you can choose to be notified automatically when they are uploaded. To do this, click the Knowledgebase tab at the top of the screen, select the RSS feed icon, then click “Subscribe to this feed.”

Thank you,

the Avolve Team

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Letter from Avolve's CEO, Ron Loback
Posted by Carlie Betancourt on 07/29/15 04:00 PM

July 29, 2015



RE: Recent Support System Technical Disruptions



Avolve Software’s Technical Support team recently experienced some technical issues with our automated support desk tool, Kayako.  This technical disruption caused some support tickets to be duplicated and some were deleted completely. 


We extend our sincere apologies for this disruption and assure you that our Support team is working diligently to correct the support tickets that were affected during this period. 


We ask your assistance in this effort and request that if you have submitted a ticket, please check the Kayako system to make sure it is still logged and being addressed. 


If you find that your ticket was deleted, please resubmit another ticket with a note that the case was impacted.


Again, we apologize if your support ticket has been affected, and we are taking measures to prevent any further disruptions.





Ronald Loback







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How Do Citizens Access ProjectDox Securely
Posted by Gregory Linkous on 05/08/15 12:58 PM

How Do Citizens Access ProjectDox Securely

April 30, 2015

ProjectDox provides a safe and secure way for citizens, outside agencies and government personnel to access information, plans, drawings, documents and other important items involved in a project.  By doing so, it provides a better way for everyone to work together through improved communication and efficiency.  Information silos are avoided because ProjectDox functions as a central hub for everyone involved and gives updates in real time so that everyone is on the same page at all times.  Many IT departments may hear about ProjectDox and the fact that it grants access to outside agencies and citizens and panic at the sound of what could be potential safety concerns.  Allowing citizens and outside agencies remote access to project information sounds like a challenging IT nightmare but, in fact, ProjectDox is incredibly secure.

So, how exactly do citizens and outside agencies securely access ProjectDox so that information is kept safe and protected.  Through ProjectDox invited citizens and outside agencies can upload documents, bid submissions, drawing files, requests for information and change orders to ProjectDox and more.  Only invited parties can participate which helps protect sensitive information.  When ProjectDox is installed and deployed Avolve thoroughly tests and checks it to ensure optimal security is being executed.  Avolve does not simply provide software and walk away, it is committed to ensuring ProjectDox is deployed correctly so that IT departments do not experience any security nightmares but, in fact, are impressed with just how secure ProjectDox really is.  Designated Project Managers can invite selected personnel to participate in a ProjectDox project and they will have access only to what they have been invited to participate in.  Those privileges can be removed by a project manager at any time or granted at any time in the project process.  This ensures that information is protected and secure. ProjectDox employs the same level of security used in online banking because that is how seriously security is taken at Avolve.  After all, ProjectDox would still be a helpful tool for departmental projects with lower levels of security but would be no help at all when it comes to projects with citizens and outside agencies.  This is what makes ProjectDox special –  it is a an incredibly effective solution for projects so that not only government departments but outside agencies and citizens are able to efficiently and effectively communicate and work on a project.  When communication is improved, fewer costly mistakes or miscommunications are made, projects are completed more quickly and valuable money and time are saved.

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Posted by Carlie Betancourt on 04/24/15 02:18 PM

Google announced that it will remove support for NPAPI Plugins (the plug-in used to support 3rd party technology such as Microsoft Silverlight) by the release of version 45 in September, 2015.

Due to this fact, the newest version of Chrome (42.0.2311.90 m) is now set to automatically disable the NPAPI.

This means that using our Silverlight File Uploader, as well as our GIStream application will require the Chrome browser to be manually reconfigured to avoid the following:

  • Silverlight File Uploader: The “starter screen” appears again and allows only single file uploads.
  • GIStream: The page will be blank when GIStream is launched.

The steps below will restore NPAPI functionality to Chrome (version 42.0.2311.90 m) browsers. 

To configure Silverlight File Uploader:

  1. In the address bar of the browser, type:  chrome://flags
  2. Click the Enable NPAPI link.
  3. Close all instances of Chrome, then re-launch Chrome.
  4. Allow block plugin.

To configure GIStream:

  1. Steps 1-3 above.
  2. Since GIStream does not show the blocked plugin icon on the right hand side of the address bar, you must allow for blocked content in another application that uses Silverlight, like

We are developing long-term solutions that will address these issues and will keep you informed concerning them. Thank you. 

The Avolve Support Team

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